对Freshdesk的不公正看法

Freshdesk是做什么的？

Freshdesk是一个基于云的客户服务软件，使各种规模的企业都能提供出色的客户支持。

Freshdesk将通过电子邮件、网络、电话、聊天和社交渠道收到的请求转化为票据，并跨渠道统一解决票据。此外，Freshdesk可以让你自动化工作流程，提供自助服务，管理服务水平协议，并衡量指标，因此你可以保持对所有客户支持的关注。Freshdesk还提供开箱即用的功能，如人工智能支持的聊天机器人、预测性支持功能和现场服务管理。

Freshdesk是做什么的？
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