Günümüzde B2B Satışları için Nihai Kılavuz (2022)

Hiperise

B2B SatışWe have written a lot about B2B sales on Trust Enablement, and want to create a single page that pulls it all together.

20 Timely Sales Tips From Around The Globe

What is Sales?

Sales is an exchange of a product, solution, or service between a prospective buyer and a seller for money or other agreeable terms.

What is B2B Sales?

B2B is an abbreviation for business-to-business and B2B sales are any sales that take place between two companies.

What is B2C Sales?

B2C is an abbreviation for business-to-consumer and B2C sales are sales that take place between a business and an individual buyer.

What is B2G Sales?

B2G is an abbreviation for business-to-government and B2G sales are any sales that take place between a business and a government entity.

Comparing and Contrasting B2B and B2C

There are many similarities between these two types of sales, so let’s focus on the handful of common differences.

  • B2B sales typically are more expensive and take longer to complete.
  • B2C sales generally only involve one person in the buying decision, so consensus and relationship building are less critical skills.

Common Methodologies for Selling Business-to-Business

While the specifics will vary across industries, geographies, and solutions, there are several common methodologies employed when selling B2B.

Satış metodolojisi nedir?

A sales methodology is a set of best practices and processes used to move buyers from prospects to customers.

The most common methodologies include:

Challenger

The challenger sale is a methodology that focuses on teaching the buyer something new about their business.

3 Things To Know About Challenger Selling
  • Challenger sales representatives take a unique approach to each customer and each decision-maker
  • They focus on teaching prospective buyers something new about their business
  • They are able to win deals by differentiating themselves from the competition

Daha Fazla Bilgi.

Satışta, farklı temsilcilerin anlaşmaları kapatmak için kullandığı çeşitli metodolojiler vardır. Bu makalede, Challenger Satış Modelini tartışacağız.
GAP

The GAP sales methodology focuses on identifying the differences between the buyer’s current state and their desired future state.

3 Things To Know About GAP Selling
  • GAP sales reps help buyers identify the differences between their current state and desired future state.
  • They work with buyers to create a plan of potential solutions that will close the gap
  • They help potential clients overcome objections so they can make a purchase decision

Daha Fazla Bilgi.

Boşluk satışı, alıcı ve satıcının istek ve ihtiyaçları ile mevcut durumları arasındaki boşluğu belirlemek ve kapatmak için işbirliği yaptığı bir satış sürecidir.
Miller Heiman

The Miller Heiman sales methodology focuses on helping the buyer define their buying criteria.

3 Things To Know About Miller Heiman
  • The Miller Heiman sales methodology was created in the 1970s
  • This selling process focuses on helping the buyer define their criteria
  • It is one of the most popular sales methodologies used today

Daha Fazla Bilgi.

Miller Heiman'nin 3 aşaması
Sandler

The Sandler sales methodology focuses on building trust and rapport with the buyer.

3 Things To Know About Sandler Selling
  • The Sandler sales methodology was created in the 1980s
  • The sales process focuses on building trust and rapport with the buyer
  • It is a popular sales methodology used by many companies today

Daha Fazla Bilgi.

Sandler Ağrı Hunisi
SPIN

SPIN selling is a methodology that uses questions to help the buyer understand their needs.

3 Things To Know About SPIN Selling

  • SPIN selling was created by Neil Rackham in the 1980s
  • This selling process uses questions to help the buyer understand their needs
  • It is a popular sales methodology used by many companies today

Daha Fazla Bilgi.

SPIN Satış

Inbound Selling

Inbound selling is a strategy where you proactively reach out to potential customers who have already shown interest in the solutions you sell.

Consultative Selling

Consultative selling is a strategy where you focus on providing potential customers with advice and guidance throughout the sales process instead of trying to hard-sell them on your product.


The Basic B2B Sales Process

The most common elements of the B2B sales process are:

Tahmin

Sales forecasting is the process of estimating future sales.

3 Tips for Accurate Forecasting
  • Analyze and understand your historical sales data
  • Use a sales forecasting tool
  • Implement pipeline management
What is Pipeline Management?

Pipeline management is the process of tracking and managing deals as they move through the sales pipeline.

The pipeline, or sales funnel, is the visual representation of all deals your sellers are working on right now.

The Benefits of Pipeline Management

  • Helps you forecast future sales (you knew that one was coming)
  • Helps you close more deals – by allowing you to know where to focus.

Hakkında daha fazla bilgi edinin Satış Tahmini.

Maden Arama

Sales prospecting is the process of identifying potential customers to create a list of potential customers (i.e., your sales pipeline).

Prospecting is most commonly done using one of these approaches:

  • Cold outreach via telefon görüşmeleri, emails, or sosyal medya.
  • Purchasing lists of prospects
  • Meeting potential buyers at in-person or remote events, webinars, and conferences.
  • Self-selection of prospects who fill in forms on your website.

Hakkında daha fazla bilgi edinin satış araştırması.

Qualification

Sales qualification is the process of determining whether or not a lead is ready to be passed to sales.

There are many approaches to sales qualification, and two of the most common frameworks being used are:

BANT

BANT Bütçe, Yetki, İhtiyaç ve Zaman kelimelerinin kısaltmasıdır.

It is a framework that helps sellers qualify and prioritize leads.

Hakkında daha fazla bilgi edinin BANT.

BANT Satış Süreci
MEDDIC

MEDDIC is an acronym for Metrics, Economic Buyer, Decision criteria, Decision process, Identify pain, and Champion

It is a lead qualification process widely used by sales organizations – perhaps even by your sales team.

Hakkında daha fazla bilgi edinin MEDDIC.

MEDDIC Satış Süreci
Other common sales qualification frameworks

CHAMP Sales Methodology

The CHAMP sales methodology is an acronym for:

  • Challenges – What is your prospect’s business challenge?
  • Authority – Who is involved in the buying process?
  • Money – Is there a budget for solving this problem and what is the budget?
  • Prioritization – How important is it to the business to solve this challenge?

FAINT Sales Methodology

The FAINT sales methodology is an acronym for:

  • Funds – Is there a budget to solve this business problem?
  • Authority – Who can spend the budget?
  • Interest – Can you get the budget holder to envision a future state with the problem resolved?
  • Need – What problem (s) are going to be solved?
  • Timing – Agree on a timeframe to implement your solution and solve the business challenge.

SCOTSMAN Sales Methodology

The SCOTSMAN sales methodology is yet another acronym.

  • Solution – Does our solution create revenue, save revenue, or reduce risk
  • Competition – Which of our competitors, including the status quo, are already in the deal?
  • Originality – What are my unique differentiators?
  • Time – When is a solution needed?
  • Size – How big is the deal potential?
  • Money – Do they have a budget set aside to solve this problem?
  • Authority – Who owns the budget? Who owns the decision?
  • Need – Does the prospect realize they need to solve this problem?
Discovery

Satış keşfi, potansiyel bir müşterinin ihtiyaçlarını öğrenerek bu ihtiyaçlar ile ürünleriniz, çözümleriniz ve hizmetleriniz arasında bir uyum olup olmadığını belirleme sürecidir.

Consider reading our guide on B2B Satış Keşif Başarısı - 6 İpucu, 27 Örnek Keşif Sorusu.

Hepimiz satışların karmaşık olduğunu biliyoruz. Harika bir dizi satış keşif sorusuna sahip olmak, çözümünüze ihtiyaç duyan müşterileri bulmak için kritik öneme sahiptir.
Demonstrating

Demonstrating is the process of helping prospects understand how your products, solutions, and services can help them overcome their business challenges.

As you get to the end of this stage of the process, reps should be building mutual action plans to collaboratively work with the prospector to move the deal forward to a successful outcome (a win).

Learn More about great B2B Sales Demos.

Sürekli olarak harika bir satış demosu mu sunmak istiyorsunuz? Kazanmak için demo yaptığınızda potansiyel müşterinin ihtiyaçlarına odaklanırsınız.
Müzakere ve Kapanış

Satış müzakeresi, potansiyel alıcıyla ürünlerin, çözümlerin ve hizmetlerin fiyatı ve şartları üzerinde görüşmek ve anlaşmaya varmaktır.

Entering this stage can feel like a complete restart, read our guide to get more of your deals through this part of the journey.

To be successful in sales, you must be able to negotiate and close the deal. The effective use of sales proposals, learning to partner with procurement teams, and just getting over the finish line is usually one of the most challenging phases.

Your B2B Sales Organization Structure

Most business-to-business sales organizations will consist of the following roles.

Inside Sales (BDRs, SDRs)

An inside sales team is often responsible for the majority of sales prospecting and qualification.

Outside/Field Sales (AEs)

Generally, more senior sellers take qualified deals from the inside sales teams and move them forward through the rest of the sales process.

Sales Engineers

Sales Engineers are responsible for activities that include product demonstrations, proof of concepts (POCs), and other technical evaluations.

They may also be involved in some aspects of post-sale activities such as customer onboarding, training, and technical support.

Satış öncesi rol birçok işletme için hayati önem taşır.  Satış öncesi danışmanın rolü nedir? Satış öncesi mühendisi ne yapar? Roller farklı mıdır?
Satış Öncesi
BDR'ler ve SDR'ler - Aralarındaki fark nedir?  Bu makalede hem İş Geliştirme Temsilcisinin (BDR) rolünü hem de Satış Geliştirme Temsilcisinin (SDR) rolünü inceleyecek ve her birini diğeriyle karşılaştıracağız.
Inside Sales
Outside Sales
Outside Sales

Sales Skills and Competencies

As you hire and develop your sales organization you will need to have a clear picture of the required skills for each role.

With this information, you can then determine which skills you want to hire and which skills you can train and coach the team to improve up.

Your B2B sales organization requires careful planning, use our guide to sales skills to help you in this process.

Kritik Satış Becerileri

Interviewing Sellers for Your Team

And building your sales team will require a great deal of interviews.  We’ve put together more interview questions than we can count in our guide to sales interview questions.

Industry-Specific Trends

If interested, read our articles on the biggest challenges in these industries.

Tips for Increasing sales motivation

There are several ways to increase sales motivation, including:

Compensation

There is a multitude of compensation models used for B2B sales.

Here are a few of the most common approaches.

  • Straight Salary – The sales rep receives a base salary with no commission.
  • Commission – The sales rep is paid a commission on each sale. The commission is a fixed percentage of the sale.
  • Hybrid – The sales team is paid partially through a base salary and partially on commission.
Bonuses

The sellers receive additional compensation for hitting pre-defined targets. This bonus might be based upon selling a certain amount of a specific product, achieving a sales number of a particular percentage above quota, etc.

Expense Accounts and Allowances

Field sales often receive mileage allowances, expense accounts to cover taking clients to dinner, and similar types of payments.

Sales contests and competitions

Often, sales contests drive competition across the sales team to sell the most of a specific product or solution.

Sales Training, Coaching, Professional Development

Sales teams require ongoing training and development to stay sharp and up-to-date on the latest selling techniques.

Career Advancement and Promotions

The opportunity to move up in the company and advance one’s career is a major motivator for many salespeople.

Not: There are many problems with incentive programs that must be carefully considered, and we’re not fans of most approaches. Listen to this episode from Marcus Cauchi to gain perspective on the psychological concerns around incentive programs.

Answers to Common Sales-Related Questions

What is sales forecasting?

Bir satış tahmini, belirli bir dönem boyunca yapılan satış sayısını tahmin eder.

Learn about sales forecasting in our in-depth article.

Key sales KPIs and metrics

We have covered dozens of key metrics in our article on business metrics.

Give a read of bu makale daha fazlasını öğrenmek için.

What is a sales funnel?

A sales funnel is a visual model of the process/steps a buyer goes through from the time of awareness of a problem through becoming a customer.

What is a sales pipeline?

A sales pipeline is a visual model of the deals in your sales process, from lead to closed won/lost.

What is a spiff in sales?

A spiff is a sales incentive, often in the form of a commission or bonus, paid to a salesperson for closing a deal.

What is a sales pitch?

A sales pitch is a presentation or pitch given by a salesperson to a potential buyer, usually in an attempt to persuade them to buy a product or service.

What is a sales cycle?

A sales cycle is the time it takes for a buyer to go from initial contact to purchase.

What is a sales quota?

A sales quota is the target number of sales a salesperson is expected to achieve in a given period.

What is a local sales network?

A local sales network is a group of independent salespeople who sell products or services in a given geographic area.

What is a territory in sales?

A territory is a geographic area that a salesperson is responsible for.

Ne kaçırdık?

We know this guide is not truly complete — and it never will be.

B2B sales changes rapidly, and what worked a month ago may not work today.

What should we add to our guide now?

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