Что делает ClientSuccess?

ClientSuccess революционизирует способ, которым SaaS-компании управляют, удерживают и расширяют свою существующую клиентскую базу. Мы предлагаем целостный, индивидуальный подход к управлению успехом на протяжении всего жизненного цикла клиента. Наша истинная платформа Customer Success Management Platform™ предоставляет действенные идеи, богатую аналитику по клиентам и лучшие практики для снижения оттока, увеличения доходов и максимизации пожизненной стоимости клиента.

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• ClientSuccess Introduces SmartCS™: AI-Powered Customer Success Insights & Actions
  Май 25, 2023 Автор: Matt Langie
  ClientSuccess launches SmartCS™, its groundbreaking AI-driven solution designed to empower customer success managers and executives with data-driven insights, optimized workflows, prescriptive recommendations, and intelligent actions. SILICON SLOPES, UTAH (PRWEB) MAY 23, 2023 ClientSuccess, a leading customer success software provider, has… The post ClientSuccess Introduces SmartCS™: AI-Powered Customer Success Insights & Actions appeared first on ClientSuccess.
• How Does Your Company Manage Large Accounts?
  Март 28, 2023 Автор: Jessie Warner
  As a SaaS organization scales, there inevitably arises a distinction between SMB customers and enterprise customers. Generally, the division between small and medium-sized businesses and large organizations is based on contract size, user base, and internal resource allocation. The allocation… The post How Does Your Company Manage Large Accounts? appeared first on ClientSuccess.
• 3 Tips For Leveraging CRM For Your Post-Sales Cycles
  Март 21, 2023 Автор: Jessie Warner
  In the past decade, CRMs have revolutionized customer relationships. From tracking prospects to recording sales interactions – teams can unlock incredible insights with a good Customer Relationship Management platform. But what happens once customers become clients? Many SaaS firms overlook… The post 3 Tips For Leveraging CRM For Your Post-Sales Cycles appeared first on ClientSuccess.
• 6 Tips for Crafting Newsletters that Drive Customer Engagement
  Март 13, 2023 Автор: Jessie Warner
  Email marketing has evolved, and today’s subscribers are looking for a lot more than simple promotions. With so many competitors vying for attention, it’s essential to capture the user with creative emails that engage them on an individual level. That… The post 6 Tips for Crafting Newsletters that Drive Customer Engagement appeared first on ClientSuccess.
• Tips for Writing Effective Customer Success Follow-Up Emails
  Март 8, 2023 Автор: Jessie Warner
  Research Vectors by Vecteezy Personalize your email  One of the most important things you can do is ensure your email is personalized. Not just their name – show an understanding and compassion for their specific issue or request. This will… The post Tips for Writing Effective Customer Success Follow-Up Emails appeared first on ClientSuccess.
• Evaluating Who Should Own Saas Renewals
  Февраль 28, 2023 Автор: Jessie Warner
  Research Vectors by Vecteezy Many customer success leaders in the SaaS space are faced with the same question: who should own customer renewals? It’s an important question to answer, as it can make all the difference in customer retention and… The post Evaluating Who Should Own Saas Renewals appeared first on ClientSuccess.
• Differentiating Customer Success and Support
  Февраль 22, 2023 Автор: Jessie Warner
    Have you ever wondered about the difference between customer success and customer support? While both are important for ensuring customer satisfaction and retention, they have different objectives and approaches. This article will explore the differences between customer success and… The post Differentiating Customer Success and Support appeared first on ClientSuccess.
• The Power of Empathy: How it Impacts Customer Success
  Февраль 14, 2023 Автор: Jessie Warner
  As an industry and a discipline, customer success managers are getting better at delivering a higher percentage of positive customer experiences. But mistakes happen, and it’s essential to have a contingency plan for when they do. And one of the… The post The Power of Empathy: How it Impacts Customer Success appeared first on ClientSuccess.

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