Чем занимается компания ChurnZero?

Платформа ChurnZero для успешной работы с клиентами в режиме реального времени помогает компаниям, работающим по подписке, бороться с оттоком клиентов. Наша платформа уникально разработана для интеграции с CRM-системами и тесной интеграции в приложение или услугу. При этом ChurnZero (1) помогает компаниям понять, как их клиенты используют их продукт, (2) оценить их здоровье и вероятность продления подписки, и (3) дает компании средства для автоматизации и персонализации клиентского опыта с помощью своевременных и релевантных точек соприкосновения, включая контент в приложении.

Клиенты ChurnZero мгновенно окупают вложенные средства, поскольку их менеджеры по работе с клиентами сразу же становятся более продуктивными и информированными, а их клиенты получают более качественное обслуживание точно в срок благодаря автоматизированным плейбукам.

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• Three Customer Success strategies to safeguard business stability and spur growth in a downturn
  Январь 31, 2023 Автор: You Mon Tsang
  This article was originally published in Forbes. A turbulent economy feels like change is coming at you from all directions. Your most lucrative sales channels can dry up. Your best customers can become flight risks. Your top strategies can turn ineffective. Companies that lack the agility to adapt to a shifting business environment will be […]
• Be a Customer Success goal-getter: Tips for setting goals and crushing them with Rod Cherkas
  Январь 27, 2023 Автор: Emily Nesterick
  Has the unpredictability of the past few years derailed your professional ambitions? Maybe you sense that you haven’t put a dent in what you set out to achieve—despite feeling like you’ve worked harder than ever to stay afloat. If you think you may be stuck in career purgatory, it’s time to reset your goals. In […]
• 5 Customer Success Newsletters to Subscribe To
  Январь 18, 2023 Автор: Cori Pearce
  Customer Success newsletters are a great way to stay on top of industry trends and strategies, get tips and tricks to improve day-to-day operations, and even find networking opportunities and events, without having to do all the digging for information across the web to determine what information is valuable and what is not. We have […]
• Five things Customer Success professionals want in their next position
  Январь 18, 2023 Автор: Emily Nesterick
  This is a guest article by Swati Garg, founder and CEO, Melo Associates, and Lindsay Lynch, senior recruitment consultant, Melo Associates, a recruitment firm focused on Customer Success hiring for SaaS and tech companies nationwide. As a Customer Success recruiting firm, we speak with active and passive job seekers all day, every day. Through our […]
• 12 Customer Success predictions and trends for 2023
  Январь 13, 2023 Автор: Emily Nesterick
  The time-honored practice of trying to predict what’s to come in the year ahead never fails to get our minds buzzing with possibilities, new ideas, and excitement for the future. However, it’s tough to predict the future alone—so we asked Customer Success leaders across the industry to share their top trends for 2023. A few […]
• Supercharge your success with ChurnZero’s new Customer Success AI™
  Январь 11, 2023 Автор: Chris Pilbeam
  No matter what your role in Customer Success, creating and ideating on new content, strategies and engagements is key to the customer relationships you build and the results you drive. This essential aspect of your job can also be one of its most time-consuming. That’s why, today, ChurnZero launched Customer Success AI, an incredible way […]
• Five hiring trends for Customer Success professionals to know in 2023
  Январь 10, 2023 Автор: Emily Nesterick
  This is a guest article by Swati Garg, founder and CEO, Melo Associates, and Lindsay Lynch, senior recruitment consultant, Melo Associates, a recruitment firm focused on Customer Success hiring for SaaS and tech companies nationwide. As a Customer Success recruiting firm, our clients and candidates always ask, “What are you seeing in the workforce today?” […]
• How to show that sales is not the only path to revenue growth
  Январь 3, 2023 Автор: Emily Nesterick
  This is a guest article by Ali Cudby, founder and CEO, Alignmint Growth Strategies, which helps companies develop customer relationships that drive long-term loyalty. Customer Success is not a cost center. So why do companies see it that way more often than not? Here’s the usual story: Company prides itself on being “sales driven.” The […]

Конкуренты и альтернативы ChurnZero