Psychology In Business: Core Principles To Understand

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Psychology in businessPeople often forget that business is, at its core, a series of interactions taking place between various people. As a result, human psychology always plays a role.

In this article, we’ll cover a variety of psychological truths, and how they can play into our go-to-market activities.

 

Cognitive Dissonance

One of the most important psychological concepts to understand is cognitive dissonance. This occurs when a person’s beliefs clash with what they are interpreting in the world around them.

For example, imagine you’ve just been told by your boss that your department needs to increase sales by 20% this quarter. However, you know that this goal is unrealistic given the current market conditions. The cognitive dissonance here is created by the tension between your goal (to increase sales) and your belief (that the goal is unattainable).

Marketing websites often create this problem as well, where the copy on the page doesn’t match the overall design or even the understanding of the brand held by their prospects and customers.

Think of cognitive dissonance as friction slowing processes throughout your business and seek to eliminate it.

Goal Gradient Effect

The goal gradient effect is a special case of cognitive dissonance that occurs when people are pursuing a goal. What happens is that as we get closer to our goal, we start to feel more and more motivated. This is because we can see the light at the end of the tunnel, so to speak.

The Goal Gradient Effect is a powerful tool that marketers can use to increase customer engagement and conversion rates, enablement professionals can use to enhance training effectiveness, and other members of the go-to-market team can use to improve overall flow through various processes.

Do you want to get really nerdy?  Check out this research from the Journal of Marketing Research.

Summary

We will continue adding to this article over time. However, if you have something we should add, let us know, and we’ll add that to the top of our writing pile.

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