Czym zajmuje się ChurnZero?

Platforma sukcesu klienta w czasie rzeczywistym ChurnZero pomaga firmom subskrypcyjnym w walce z rezygnacją klientów. Nasza platforma została zaprojektowana w taki sposób, aby integrować się z systemami CRM i ściśle współpracować z aplikacją lub usługą. W ten sposób ChurnZero (1) pomaga firmom zrozumieć, w jaki sposób ich klienci korzystają z produktu, (2) ocenia ich kondycję i prawdopodobieństwo odnowienia subskrypcji oraz (3) daje firmie środki do automatyzacji i personalizacji doświadczeń klienta poprzez terminowe i istotne punkty kontaktowe, w tym treści w aplikacji.

Klienci ChurnZero osiągają natychmiastowy zwrot z inwestycji, ponieważ ich menedżerowie ds. obsługi klienta są od razu bardziej produktywni i lepiej poinformowani, a klienci otrzymują lepszą obsługę "just-in-time" dzięki zautomatyzowanym playbookom.

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Najnowsza zawartość bloga

• Who owns customer renewals and expansions: Customer Success, sales or account management?
  marzec 20, 2023 przez Emily Nesterick
  If you want to keep the peace at the dinner table, three things should never be discussed: religion, politics and who owns customer renewals and expansions. Yet at the business table, it is an important question to ask. We put these two questions to respondents in our most recent 2022 Customer Success Leadership Study published […]
• How to bounce back stronger when a customer champion leaves with Ali Cudby
  marzec 17, 2023 przez Emily Nesterick
  Losing a customer champion is the single biggest leading predictor of customer churn. “It’s good news and it’s bad news,” says Ali Cudby, founder and CEO of Alignmint Growth Strategies. “It’s good news because it’s a line in the sand. You know when it happens and can get ahead of it. But it’s bad news […]
• Systems, controls and client outcomes: a recipe for credibility and respect
  marzec 14, 2023 przez Emily Nesterick
  This is a guest article by Peter Armaly, vice president of Customer Success at ESG, which delivers Customer Success as a Service® (CSaaS). For years, Customer Success (CS) professionals, and especially CS leaders, have battled the demons of doubt—those forces within their own companies aligned against them. The forces that slow the full understanding and […]
• Five tips on AI prompt writing (with real world Customer Success examples)
  marzec 10, 2023 przez Emily Nesterick
  Are you interested in using AI to make your Customer Success job easier? If so, this article is for you! We’ll walk through how to write prompts to help you better serve your customers, with examples you can add to your CS toolkit. Top tips include how to consider the customer perspective, use consistent language […]
• Customer Success tech stack: research and outlook
  marzec 9, 2023 przez Emily Nesterick
  Any business function that wants to scale its capabilities needs two things: process and technology. Indeed, these are the top two priorities for Customer Success teams, according to a recent survey of Customer Success leaders.  Good leaders can often implement best practices on their own initiative – but tools require budget. The survey found less […]
• The two most important stages of customer lifecycle management in uncertain times
  luty 23, 2023 przez Emily Nesterick
  The post The two most important stages of customer lifecycle management in uncertain times appeared first on ChurnZero.
• Balancing stress as a CSM: Six lessons I wish I’d learned sooner
  16 lutego 2023 r. przez Lucas Farley
  As a CSM, you think about customers—their wants, needs, feelings, and concerns—all day long. But constantly serving others can take a toll if you don’t take time to check in with yourself and recharge. I speak from personal experience, having spent nearly a decade in CSM and account management roles before leading a team of […]
• The crucial nuance behind seven top Customer Success metrics for SaaS companies
  14 lutego 2023 r. przez Emily Nesterick
  Some Customer Success metrics are considered standard but there’s often more than meets the eye. SaaS professionals who geek out on metrics can find themselves in deep philosophical debates about the best numbers to track.  That’s according to a landmark webinar we hosted last fall titled, “A Crash Course in Customer Success and SaaS Metrics” […]

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