Product Updates

August 2022

• The monday.com CRM now supports mobile. 
• Many accessibility updates to boards and legacy menus.

FAQs

monday.com Review – Pros

• Extremely flexible yet easy to use for managing projects of any size.

monday.com Review – Cons

• Pricey but truly top of the line.

Pricing

monday.com has a number of pricing options (see the image below).  They include:

Free Forever – Individual

• 2 named users.
• Unlimited boards and documents.
• Up to 500 MB of storage (if you have a lot of big files, this limit will cause you to upgrade).
• No external viewers (read-only, view-only access) — makes the free option insufficient for managing projects with third-party consultants who simply need to view boards (or even with managers or senior leaders).
• Customer service/support view self-serve knowledgebase, 24/7 support, and daily live webinars.
  • Note: monday.com prioritizes support based upon customer level.  Individual customers will be supported at a lower priority than all others.

Basic

• $8/user/month.
• Unlimited named users.
• Unlimited boards and documents.
• Up to 5 GB of storage
• Prioritized Support
• Unlimited viewers (read-only, view-only access).
• Customer service/support view self-serve knowledgebase, 24/7 support, and daily live webinars.

Standard

• $10/user/month.
• Unlimited named users.
• Unlimited boards and documents.
• Can start using integrations with other applications.  If you are using integrations, however, this is the lowest level and it’s charged by the number of actions which is hard to actually quantify.
  • You cannot integrate with Salesforce.com or your ERP at this level as they are considered “Premium integrations”.
• Integration with Zoom. (different than integrations noted above).
• Up to 20 GB of storage
• Priority Support
• Guest users*.  A guest login with 4 guests is charged at the rate of one full user.
• Unlimited viewers (read-only, view-only access).
• Customer service/support view self-serve knowledgebase, 24/7 support, and daily live webinars.

Pro

• $16/user/month.
• Unlimited named users.
• Unlimited boards and documents.
• Can start using integrations with other applications.  At this level, the number of supported integration actions is likely reasonable for mid-sized businesses.  However, scaling integrations is a conversation business user should have with their IT teams as there is a lot to work through to get a good handle on the number of actions you should expect.
  • You cannot integrate with Salesforce.com or your ERP at this level as they are considered “Premium integrations”.
• Integration with Zoom. (different than integrations noted above).
• Up to 100 GB of storage
• Prioritized Support
• Time tracking.
• Unlimited guest users*.
• Unlimited viewers (read-only, view-only access).
• Customer service/support view self-serve knowledgebase, 24/7 support, and daily live webinars.
• Google Authentication (i.e., you can log in with your Google account, important if you use Google’s business options).  Think of this as single sign-on (SSO) for Google users.
• Board-level administrators – As you scale up the usage of monday.com across your business you will need to delegate administration.  This is the first licensing level that offers this capability.

Enterprise

• Cost not provided
• Unlimited named users.
• Unlimited boards and documents.
• Premium Support.
• Dedicated Customer Success Manager and Custom-tailored onboarding.
• Can start using integrations with other applications.
  • Includes “Premium integrations” – This is Salesforce CRM and/or your ERP system.
• Integration with Zoom. (different than integrations noted above).
• Up to 1000 GB (1 TB) of storage
• Time tracking.
• Unlimited guest users*.
• Unlimited viewers (read-only, view-only access).
• Customer service/support view self-serve knowledgebase, 24/7 support, and daily live webinars.
• Google Authentication (i.e., you can log in with your Google account, important if you use Google’s business options).  Think of this as single sign-on (SSO) for Google users.
• Full single sign-on (SSO) support through systems like OKTA, OneLogin, Azure, or other SAML 2 compliant systems).
• HIPAA Compliance
• Content Directory.  This provides visibility to all files in your monday.com account in one place.
• Board-level administrators – As you scale up the usage of monday.com across your business you will need to delegate administration.  This is the first licensing level that offers this capability.
• SCIM Provisioning – Administration is simplified as you no longer have to manually add/remove users.  Add them to your company’s user system and have them automatically update on monday.com.
• Panic mode – If you have a security issue that has compromised your network security, this allows you to shut down access to monday.com as well.

* Guest users are, per monday.com, “A guest is a user who has been invited to view a Shareable Board in an account that they are not a member of. Guests are often associates who work externally with a team, such as contractors, freelancers, or other specialists.  Important Note: A guest must have a different email domain. If a guest has the same email domain as the original person that created the account, he/she will not be able to join as a guest.”

-You can learn more about Guest users on their website.