Best Customer Success Tools Right Now (May 2022)


If you are looking for information on customer success tools, you are in the right place. Tell us what customer success software you use too and we will check it out.

In this article, we:

  • Discuss the primary categories of customer success tools.
  • Share our opinions on the best tools for customer success right now.
  • Provide a few final thoughts on customer success software overall.

Let’s get started.

 

Customer Success Tools – the Categories

This section will discuss the primary categories and provide our guidance on the best customer success software for each type.

We go in order of least complex to most complex solutions – so if you are looking for a tool to solve one problem, they are first. If you are looking for an all-in-one solution, they come at the end.

We always want to hear from you, so if you feel we could improve our recommendations, let us know, and we will dig deeper to learn more and adjust as required.

 

Best Communication Software

You need to be on-point with every communication. Make sure to use Grammarly to check tone, and ensure you have no spelling errors, and your grammar is correct.

Like Calendly, Grammarly comes with free and paid options.

 

Customer Success Software for Project Management

The all-in-one customer success management tools will provide you with this ability. However, if you only need a great project management solution, tons of them are on the market.

Our personal favorite is monday.com due to its easy-to-use interface, large # of templates to support almost any need, document management, and flexible pricing.

Customer Success Onboarding Tools

Too often, information is lost when prospects become customers, leaving the customer, and your customer success managers, struggling to deliver a fantastic onboarding experience.

Again, the complete solutions noted below will help, but if you only need an onboarding solution, we would again recommend monday.com.  

¿Por qué?

As noted above, its easy-to-use interface, large # of templates to support almost any need, document management, and flexible pricing makes it an excellent fit for this need.

Oh, and it integrates with Salesforce, Pipedrive, and other CRMs and even can be your CRM if you don’t already have one.

It is a complete package.

Customer Success Management Tools

Now we get into the big leagues, for teams wanting all the bells and whistles in a single platform.

 

CapacidadesChurnZeroTotangoGainsight
IntegracionesChurnZero tiene muchas integracionesincluyendo Hubspot, Salesforce, Microsoft Dynamics, Microsoft Outlook, GmailMuchas integraciones en la listaincluyendo Hubspot, Microsoft Dynamics, SalesforceIntegraciones: Salesforce, SAP, Microsoft Dynamics, Hubspot, Pipedrive, Zoho, Zoom, Gong, Google, Outlook, Google Analytics, Einstein Analytics, Segment, Tableau, Zendesk, Salesforce Service Cloud, Freshdesk, Zapier, Software AG, Workato, Celigo
Principales verticales soportadosTecnología, Recursos Humanos, Servicios FinancierosTecnología, Educación Superior, SanidadTecnología, Sanidad, Servicios financieros
PreciosLos precios no aparecen en su página web.Precios comunitarios: Los equipos de 3 personas, 1 producto y un máximo de 100 clientes pueden utilizarlo GRATIS

Precios de inicio: Teams of 5, 1 product, and a max of 500 customers cost $499/month.

Precios de crecimiento: Equipo de 10 usuarios, 1 producto, $899/mes.

Los planes más grandes, los precios para empresas, se cotizan a medida.
Páginas de precios aparecen en el sitio web de Gainsight, pero no se facilitan los precios.
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