If you are in sales, telemarketing, or customer service, then you know how important it is to have the right dialing technology. In this article, we’ll help you find the best dialers to match your needs.
There are many different sales dialers on the market today, and it can be tough to decide which one is right for your business.
That’s why we created this article.
What is a Dialer?
Dialers help sales, telemarketing, and customer service teams place phone calls, saving them time in the process.
The major dialer categories are as follows.
Auto-dialer software automates the outreach (like dialing numbers and leaving voicemails) so reps can focus on their conversations.
Some auto-dialers also come with features like lead scoring and automatic call logging.
Progressive dialers work by placing calls one at a time.
The agent will hear a short pause before the call is connected, which gives them time to prepare for the call.
Predictive dialers are a type of auto-dialer that are designed to minimize dead space between calls (i.e., when the rep is waiting for someone to pick up).
Predictive dialers are common for sales and telemarketing.
Predictive dialers use intelligent algorithms to predict when someone will be ready for the next call, placing the call just in time.
Fewer delays between calls.
In one sense, power dialers are similar to predictive dialers, but they work by placing several calls at the same time.
On the other hand, power dialers are similar to auto-dialers in terms of functionality, but generally include a few additional capabilities like:
- Local presence (so reps look like they are calling from your area code)
- Click-to-call (clicking in your web browser or CRM dials the phone)
- Recorded calls
Why Do Call Centers Use Dialer Software?
Dialer software helps call centers improve their efficiency and performance.
Some of the benefits of using a dialer include:
- Increased Productivity: By automating repetitive tasks (like placing calls and leaving voicemails), call center agents can spend more time on sales conversations.
- Improved Customer Service: With features like click-to-call, local presence, and automatic call logging, call center agents can provide a better customer experience.
- Decreased Costs: Dialer software can help businesses save on telephony costs by optimizing their calling plans.
How Do You Select the Right Dialer for Your Needs?
If your business requires a large number of outbound calls (think telemarketing and similar high-volume roles), an auto or power dialer will likely work best.
If your role is focused on calling, but not at the same volume as the call center scenario, a progressive or predictive dialer will likely work best for your needs.
Are Dialers Illegal?
No, but you have to be aware of regulations and laws that protect consumers from unwelcome telemarketers.
These rules and regulations are beyond the scope of this article.
The Best Dialers Available Right Now
We have evaluated a lot of sales dialers and narrowed the list down to these chosen few. We left industry-specific (or at least centric) choices like Mojo Dialer out of the mix. If you are a real estate agent, check them out.
Otherwise, let’s review our findings.
G2 Rating: 4.7/5.0 (127 Reviews)
There are three pricing plans.
- $124/user/month – Billed Annually
- Unlimited dialing minutes
- Instant voicemail drop
- Email sending and tracking
- Call tracking and analytics
- 30-day call recording storage
Everything in Standard, plus:
- $149/user/month – Billed Annually
- Connect via softphone
- Live call listen in
- 2x contact imports (20,000/mo)
- 90- day call recording storage
Everything in Professional, plus:
- $166/user/month – Billed Annually
- Dedicated inbound number
- SMS text messaging
- Priority phone support
- 5x contact imports (50,000/mo)
- Unlimited call recording storage
G2 Rating: 4.6/5.0 (233 Reviews)
Kixie has four pricing levels. Note that users in the US and Canada can add unlimited minutes to any plan for $30 per user.
Here are the details.
- Business phone service
- Bi-directional CRM integration
- Text messaging
- IVR auto-attendant
- Ring groups
- Call recording
- Live call board
- Sales leaderboard
- Reporting dashboard
- Missed call alerts
- New lead creation
- Onboarding resources
- Call disposition logging
- Mobile app (iOS/Android)
- Email support
All Integrated capabilities, plus:
- Automated lead caller
- Inbound call queues
- SMS templates
- Live call coaching
- Local presence(+)
- Voicemail drop
- Developer API
- Zapier integration
- Slack integration
- Desk phones
- Phone & email support
All Professional features, plus:
- Single-line PowerDialer
- Multi-line PowerDialer(+)
- Automatic answer detection
- Campaign & session management
In addition to all other features, Enterprise includes:
- Pricing not provided
- An extended trial period
- Custom automation
- Custom auto-dialing
- Custom automated text messages
- Custom integration
- API developer support
- Dedicated sales engineer
- Free & unlimited solutions engineering
- Custom onboarding
G2 Rating: 4.2/5.0 (237 Reviews)
JustCall has three pricing levels, including:
- $30/user/month ($24 if billed annually)
Unlimited Inbound Minutes (toll-free excluded)
Call Tracking & Recording
Call Notes & Ratings
SMS & MMS Inbox
Call & SMS Analytics
Intelligent Routing (Add On)
IVR (Call Menu)
Email & Chat Support
Everything in Standard, plus:
- $60/user/month ($48 if billed annually)
- Live Call Monitoring
- Sales & Predictive Dialers
- Call & Voicemail Transcriptions (Add On)
- Queue Call Back
- SMS Automation & Triggers
- Bulk SMS Campaigns
- Call Whispering
- Group Texting (Add On)
- Post Call Surveys
- Multi-Level IVR
- AI-Powered Agent Coaching (Add On)
- API & Webhook Access
- Salesforce Integration
- Advanced Integrations
- Custom Workflows
- Dedicated Account Manager
- Priority Support
Everything in Premium, plus:
- Pricing not provided
- Unlimited Outbound Calling
- Agent Coaching & Call Scoring
- Agent Assist
- Call Sentiment Analysis
- Single Sign-On (SSO)
- SLA (Upto 99.99% Uptime Guarantee)
- Professional Services
- Custom Analytics & Reports
- Personalized Onboarding Support
- Dedicated Account Manager
- Dedicated Technical Support
Who Did We Miss?
Share your thoughts and we will evaluate them and consider updating our list.
Additional Dialer FAQs
What is voicemail drop?
Voicemail drop is the ability to leave a pre-recorded voicemail for a lead or customer without ever speaking to them.
The system performs answering machine detection, and the agent can automatically leave a pre-recorded message and continue dialing.
This can be useful in situations where you know the person you’re trying to reach is unavailable, but you still want to leave them a message.
What is call sentiment analysis?
Some dialer software detects the sentiment of a call in real-time, giving the agent an idea of how the person on the other end of the phone is feeling.
This can be useful in customer service situations, as it can help the agent resolve the issue more quickly.
What is call scoring in dialer software?
Call scoring is the ability to rate a call based on specific criteria. This can be useful in sales situations, as it allows managers to see which calls are more likely to result in a sale.
It can also be used in customer service, as it can help identify which calls are more likely to result in a satisfied customer.
What is live call monitoring in dialer software?
Live call monitoring is the ability to listen in on a call without the other person knowing. This can be useful for training purposes, as it allows managers to hear how agents are handling calls.
It can also be used for quality control, as it allows managers to identify any problems with the way agents are handling calls.
What is an interactive voice response (IVR) system?
An IVR system is a computerized system that interacts with callers to collect information and route calls to the appropriate recipient.
IVR systems are often used in customer service, as they can help route calls to the correct department or person.
They can also be used in sales, as they can collect information from leads and customers.
What other questions would you like us to answer?