| Pricing | Ideal For | ||
|---|---|---|---|
| BatchDialer | Evaluate Now | From $89/user/month | Real Estate, Construction, and Roofing |
| JustCall | Evaluate Now | From $30/user/month | Outbound Call Center, B2B Sales Teams |
| PhoneBurner | Evaluate Now | From $124/user/month | Fundraising, Politics |
| ProspectBoss CRM Dialer | Evaluate Now | From $85/month | Insurance, Financial Services |
If you are in sales, telemarketing, or customer service, then you know how important it is to have the right dialing technology. In this article, we’ll help you find the best dialers to match your needs.
There are many different sales dialers on the market today, and it can be tough to decide which one is right for your business.
That’s why we created this article.
First.
What is a Dialer?
Dialers help sales, telemarketing, and customer service teams place phone calls, saving them time in the process.
The major dialer categories are as follows.
Auto Dialers
Auto-dialer software automates the outreach (like dialing numbers and leaving voicemails) so reps can focus on their conversations.
Some auto-dialers also come with features like lead scoring and automatic call logging.
Progressive Dialers
Progressive dialers work by placing calls one at a time.
The agent will hear a short pause before the call is connected, which gives them time to prepare for the call.
Predictive Dialers
Predictive dialers are a type of auto-dialer that are designed to minimize dead space between calls (i.e., when the rep is waiting for someone to pick up).
Predictive dialers are common for sales and telemarketing.
Predictive dialers use intelligent algorithms to predict when someone will be ready for the next call, placing the call just in time.
The goal?
Fewer delays between calls.
Power Dialers
In one sense, power dialers are similar to predictive dialers, but they work by placing several calls at the same time.
On the other hand, power dialers are similar to auto-dialers in terms of functionality, but generally include a few additional capabilities like:
- Local presence (so reps look like they are calling from your area code)
- Click-to-call (clicking in your web browser or CRM dials the phone)
- Recorded calls
Why Do Call Centers Use Dialer Software?
Dialer software helps call centers improve their efficiency and performance.
Some of the benefits of using a dialer include:
- Increased Productivity: By automating repetitive tasks (like placing calls and leaving voicemails), call center agents can spend more time on sales conversations.
- Improved Customer Service: With features like click-to-call, local presence, and automatic call logging, call center agents can provide a better customer experience.
- Decreased Costs: Dialer software can help businesses save on telephony costs by optimizing their calling plans.
How Do You Select the Right Dialer for Your Needs?
If your business requires a large number of outbound calls (think telemarketing and similar high-volume roles), an auto or power dialer will likely work best.
If your role is focused on calling, but not at the same volume as the call center scenario, a progressive or predictive dialer will likely work best for your needs.
Are Dialers Illegal?
No, but you have to be aware of regulations and laws that protect consumers from unwelcome telemarketers.
These rules and regulations are beyond the scope of this article.
The Best Dialers Available Right Now
Let’s review our findings.
| Pricing | Ideal For | ||
|---|---|---|---|
| BatchDialer | Evaluate Now | From $89/user/month | Real Estate, Construction, and Roofing |
| JustCall | Evaluate Now | From $30/user/month | Outbound Call Center, B2B Sales Teams |
| PhoneBurner | Evaluate Now | From $124/user/month | Fundraising, Politics |
| ProspectBoss CRM Dialer | Evaluate Now | From $85/month | Insurance, Financial Services |
Additional Dialer FAQs
What is voicemail drop?
Voicemail drop is the ability to leave a pre-recorded voicemail for a lead or customer without ever speaking to them.
The system performs answering machine detection, and the agent can automatically leave a pre-recorded message and continue dialing.
This can be useful in situations where you know the person you’re trying to reach is unavailable, but you still want to leave them a message.
What is call sentiment analysis?
Some dialer software detects the sentiment of a call in real-time, giving the agent an idea of how the person on the other end of the phone is feeling.
This can be useful in customer service situations, as it can help the agent resolve the issue more quickly.
What is call scoring in dialer software?
Call scoring is the ability to rate a call based on specific criteria. This can be useful in sales situations, as it allows managers to see which calls are more likely to result in a sale.
It can also be used in customer service, as it can help identify which calls are more likely to result in a satisfied customer.
What is live call monitoring in dialer software?
Live call monitoring is the ability to listen in on a call without the other person knowing. This can be useful for training purposes, as it allows managers to hear how agents are handling calls.
It can also be used for quality control, as it allows managers to identify any problems with the way agents are handling calls.
What is an interactive voice response (IVR) system?
An IVR system is a computerized system that interacts with callers to collect information and route calls to the appropriate recipient.
IVR systems are often used in customer service, as they can help route calls to the correct department or person.
They can also be used in sales, as they can collect information from leads and customers.
What other questions would you like us to answer?