Zoho Desk – What You Need To Know Now (May 2022)

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What does Zoho Desk do?

Zoho Desk can help businesses manage customer communication over the phone, email, live chat, SMS text, social media, and more. It also helps you assign calls to your agents based on their department or team, automatically route calls to agents that the customer is familiar with, and enables you to maintain consistency of service to build meaningful customer relationships. Hook up your customer service number with Zoho Desk, and make/receive calls in-app.

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What is Zoho Desk?

Zoho Desk can help businesses manage customer communication over the phone, email, live chat, SMS text, social media, and more.

Pricing

Zoho Desk comes with three paid options and one Free plan

All plans come with:

  • Email Ticketing
  • Customer Management
  • Help Center
  • Private Knowledge Base
  • Predefined SLAs
  • Macros
  • Multi-language Help Desk
  • Mobile Apps
  • 24×5 Email Support
Free
  • Free for up to 3 users.
Standard

All in FREE, plus

  • $14/user/month
  • Social & Community Channels
  • Product-based Ticket Management
  • Help Center Themes Gallery
  • Public Knowledge Base
  • SLAs & Escalations
  • Workflow, Assignment & Supervise Rules
  • Customer Happiness Ratings
  • Reports & Dashboards
  • Work Modes for Tickets
  • Marketplace Extensions & Integrations
  • ASAP – Embeddable Self-service
  • 24×5 Phone Support
  • Add-On ($6/Light Agent/Month)
Professional

All in Standard, plus:

  • $23/user/month
  • Multi-Department Ticketing
  • Team Management
  • Telephony
  • Automatic Time Tracking
  • Multilingual Knowledge Base
  • Blueprint – Basic Process Management
  • Round Robin Ticket Assignment
  • Agent Collision
  • Tasks, Events & Call Activities
  • Ticket Templates
  • Private Marketplace Extensions
  • SLA Dashboards
  • Ticket Sharing
  • Mobile SDKs
  • 24×5 Chat Support
  • Add-On ($6/Light Agent/Month)
Enterprise

All in Professional, plus:

  • $40/user/month
  • Live Chat
  • Zia – Artificial Intelligence
  • Help Center Customization
  • Multi-brand Help Center
  • KB Auto-translation
  • Advanced Process Management
  • Custom Functions
  • Multi-level IVR
  • Global Reports & Dashboards
  • Scheduled Reports
  • Contract Management
  • Validation Rules
  • Layout Rules
  • Field Watching
  • Multiple Business Hours & Holidays
  • Role-based Data Sharing
  • 50 Light Agents
  • Add-On ($6/Light Agent/Month)

Zoho Desk Pricing