Zoho Desk – What You Need To Know Now (May 2022)

What does Zoho Desk do?

Zoho Desk can help businesses manage customer communication over the phone, email, live chat, SMS text, social media, and more. It also helps you assign calls to your agents based on their department or team, automatically route calls to agents that the customer is familiar with, and enables you to maintain consistency of service to build meaningful customer relationships. Hook up your customer service number with Zoho Desk, and make/receive calls in-app.

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What does Zoho Desk do?
Pricing

Try Free Today

Try Free Today

What is Zoho Desk?

Zoho Desk can help businesses manage customer communication over the phone, email, live chat, SMS text, social media, and more.

Pricing

Zoho Desk comes with three paid options and one Free plan

All plans come with:

Email Ticketing
Customer Management
Help Center
Private Knowledge Base
Predefined SLAs
Macros
Multi-language Help Desk
Mobile Apps
24×5 Email Support

Free

Free for up to 3 users.

Standard

All in FREE, plus

$14/user/month
Social & Community Channels
Product-based Ticket Management
Help Center Themes Gallery
Public Knowledge Base
SLAs & Escalations
Workflow, Assignment & Supervise Rules
Customer Happiness Ratings
Reports & Dashboards
Work Modes for Tickets
Marketplace Extensions & Integrations
ASAP – Embeddable Self-service
24×5 Phone Support
Add-On ($6/Light Agent/Month)

Professional

All in Standard, plus:

$23/user/month
Multi-Department Ticketing
Team Management
Telephony
Automatic Time Tracking
Multilingual Knowledge Base
Blueprint – Basic Process Management
Round Robin Ticket Assignment
Agent Collision
Tasks, Events & Call Activities
Ticket Templates
Private Marketplace Extensions
SLA Dashboards
Ticket Sharing
Mobile SDKs
24×5 Chat Support
Add-On ($6/Light Agent/Month)

Enterprise

All in Professional, plus:

$40/user/month
Live Chat
Zia – Artificial Intelligence
Help Center Customization
Multi-brand Help Center
KB Auto-translation
Advanced Process Management
Custom Functions
Multi-level IVR
Global Reports & Dashboards
Scheduled Reports
Contract Management
Validation Rules
Layout Rules
Field Watching
Multiple Business Hours & Holidays
Role-based Data Sharing
50 Light Agents
Add-On ($6/Light Agent/Month)

Try Free Today

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Further analysis and insights for specific roles for which you request information.

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Quarterly Career Coaching. Each year begins wih a one-hour planning session followed by three 30 minute quarterly check-ups, and year-long annual support. This is available for up to 5 team members across 5 of your companies each year. Additional career coaching services are available for an extra fee.

Our recruiting support services for FREE. We can help you refine your job description, review candidates, and coordinate interviews for enablement roles.

An annual enablement program check-up. We'll provide a free one-hour consultation to ensure your team is optimized for success.

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