What does Totango do?

Totango’s state-of-the-art software platform helps businesses of all sizes optimize their customer engagement across the entire customer journey. More than 5,000 businesses, including the fastest-growing enterprises like Zoom, SAP, and Google, use Totango to get real-time access to customer health, stay alert to risks and opportunities, and engage proactively and intelligently with their customers to drive evaluation, onboarding, product adoption, renewal, revenue growth, and advocacy. Get started with the best customer success software for free.

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1. What does Totango do?
2. FAQs
3. Latest Blog Content
4. Totango Competitors and Alternatives (Trusted and Participating)
5. Acquisitions
6. How-To Articles

Try Totango

FAQs

Latest Blog Content

• Supercharge customer success with Totango email and calendar integrations
  November 16, 2023 by Lauren Kiser
  2 – min read Every customer interaction matters in today’s digital age. These touchpoints serve as critical indicators of overall customer health, enabling leaders to proactively detect risk, prevent churn, and identify opportunities for expansion and revenue growth. But, oftentimes, managing and documenting these customer interactions—especially cross-functionally among global and remote teams—can be challenging and […]
• Totango named 3x TrustRadius “Best of” award winner in customer success
  November 15, 2023 by Lauren Kiser
  3 – min read TrustRadius, a renowned platform for transparent business technology reviews, announced its 2023 Best of Awards, with Totango emerging as a triple winner. We were recognized for our strength in end-to-end relationships, overall value, and leading features and functionality.  Totango’s customer success software drives cross-functional enterprise teams toward enhanced productivity, retention, and […]
• Strengthen customer connections through communities more easily with Higher Logic Vanilla and Totango
  November 14, 2023 by Lauren Kiser
  2 – min read As businesses expand and customer success becomes increasingly important, companies must find ways to scale their customer relationships and strengthen connections. Higher Logic and Totango teamed up to empower businesses to do just that, combining one-to-one customer relationships with one-to-many community relationships. Get started today with the Drive Community Engagement SuccessBLOC […]
• Customer Success Hot Takes! — Setting your customer success team up to drive next-level results
  November 10, 2023 by By Totango Team
  3 – min read As a leader in customer success, who’s your friend in the C-suite? Is the customer journey mapping exercise a worthwhile effort? Who owns the customer community for your organization? How’s that for a few spicy thought starters? Does the answer to any of those questions put you on the edge of […]
• Drive product data visibility and adoption with Pendo and Mixpanel integrations
  November 8, 2023 by Lauren Kiser
  2 – min read Enterprise businesses can now use their critical product usage data from Pendo and Mixpanel in their Totango experience to design optimal customer journeys, improving product adoption and customer retention.  Pendo and Mixpanel, two leading solutions in the enterprise software market, give SaaS companies the power to track and analyze product usage […]
• Unifying the customer experience: How Schneider Electric creates a shared vision for success
  October 25, 2023 by By Totango Team
  4 – min read Brent Cogswell, Head of Customer Success at Schneider Electric, shares the organization’s principles and milestones for building a customer success strategy that unites the company and their customers around a shared mission. “It became our mission to get rid of the spreadsheets and bring all the data and telemetry into one […]
• Fall 2023 G2 Awards recognize Totango as a Leader in helping customers drive business outcomes
  October 18, 2023 by Lauren Kiser
  3 – min read It’s that time! G2, the software industry’s largest and most trusted marketplace, unveiled its 2023 fall report, and Totango earned a staggering 49 badges, including 31 category leader badges. “Leader” in the Grid® Report for Customer Success Software and “Leader” in Grid® Report for Customer Data Platform are two of our […]
• Leaning into integration: The key to unlocking enterprise revenue growth
  September 22, 2023 by Lauren Kiser
  3 – min read Announced during our flagship event, Totango Live!, we’re accelerating the motion to customer success-led growth by introducing two new partnerships and nine technology integrations into the Totango software and ecosystem. We believe these collaborations are cornerstones for enterprises to deliver seamless experiences for their customers and to create the interconnectedness with […]

Totango Competitors and Alternatives (Trusted and Participating)

Acquisitions

• Personity.ai – Personality as a Service – July, 2018

How-To Articles

• Guide: Installing and Configuring the Totango Hubspot integration