An Unbiased Look at Totango

Totango

What does Totango do?

Totango’s state-of-the-art software platform helps businesses of all sizes optimize their customer engagement across the entire customer journey. More than 5,000 businesses, including the fastest-growing enterprises like Zoom, SAP, and Google, use Totango to get real-time access to customer health, stay alert to risks and opportunities, and engage proactively and intelligently with their customers to drive evaluation, onboarding, product adoption, renewal, revenue growth, and advocacy. Get started with the best customer success software for free.

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FAQs

What is Totango?

Totango’s state-of-the-art software platform helps businesses of all sizes optimize their customer engagement across the entire customer journey. More than 5,000 businesses, including the fastest-growing enterprises like Zoom, SAP, and Google, use Totango to get real-time access to customer health, stay alert to risks and opportunities, and engage proactively and intelligently with their customers to drive evaluation, onboarding, product adoption, renewal, revenue growth, and advocacy. Get started with the best customer success software for free.

Where is Totango’s Headquarters?

Redwood City, California, United States

When was Totango Founded?

Totango was founded in 2010.

Who is the CEO of Totango?

Guy Nirpaz

Is Totango a Public or Private company?

Totango is a private company.

How much money has Totango raised?

Totango has raised nearly $147M.

What integrations does Totango have?

Many integrations listed, including Hubspot, Microsoft Dynamics, Salesforce

What are the Primary Verticals Supported by Totango?

Technology, Higher Education, Healthcare

What are the secondary verticals supported by Totango?

Telecommunications, Investment, Wellness

What is the average size of Totango customers in terms of revenue?

Less than $50M in annual revenue

What is the average size of Totango customers in terms of headcount?

Less than 200

Latest Blog Content

  • by Mia Jacobs
    5 – min read In order to achieve step-change growth, you need to deliver value to your customers at scale—and across their entire journey with your company. Sounds simple in concept, but where do you start?  That’s the question that Sumo Logic Chief Customer Officer Dione Hedgpeth and Totango President & COO Jamie Bertasi discussed […]
  • by Mia Jacobs
    5 – min read Your customer success team structure forms the organizational backbone supporting your CS strategy. A well-designed structure can help you streamline your operations for greater efficiency to deliver your customers better results. In this blog, we’ll share some of the most important keys to effective CS team organization: We’ll look at what we mean […]
  • by Mia Jacobs
    7 – min read Hiring team members with the right customer success manager skills is critical for the effectiveness of your CS team and strategy. Here we’ve identified the 13 most essential qualities to consider when hiring a CS manager. We’ll cover these below, along with five best practices to follow when bringing a new customer success […]
  • by Mia Jacobs
    3 – min read Recent years have seen an astonishing rise in the popularity of subscription-based products and services. The world of ownership is being replaced by Spotify, Hulu, Amazon Prime, and a host of other on-demand services. And of course, customers can easily cancel the very second they become dissatisfied, lose interest, or feel […]
  • by Mia Jacobs
    3 – min read Over the past 15 years, we have seen dramatic—even seismic—changes in technology. Whether it’s opening a bank account from the comfort of your couch, navigating an unfamiliar city, or building new relationships, we’re increasingly turning to technology to solve challenges in our personal lives. Businesses, too, now have higher expectations for […]
  • by Mia Jacobs
    7 – min read SaaS Tools to Jumpstart Your Business Growth: Five Essential Apps Software-as-a-Service (SaaS) tools automate your business functions, fueling your growth by increasing efficiency. For customer success teams, SaaS tools serve to optimize the customer life cycle, improving your marketing, sales, and customer service to deliver better results to clients. This promotes […]
  • by Mia Jacobs
    5 – min read Customer Enablement Essentials: What B2B and SaaS Brands Need to Know Customer enablement empowers customers by giving them the resources they need to use your product successfully. This helps deliver more satisfying customer experiences, promoting customer renewals and referrals, which are critical to B2B SaaS businesses. Here we’ll walk you through the […]
  • by Mia Jacobs
    5 – min read Customer Success Dashboard Metrics: Nine Top KPIs You Need to Monitor A customer success dashboard provides a powerful tool for tracking key performance indicators (KPIs) and ensuring that your clients are experiencing satisfying outcomes. But the number of customer success metrics SaaS providers can track is extensive. Which numbers should you monitor? Here […]

Totango Competitors and Alternatives (Trusted and Participating)

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ClientSuccess

Acquisitions

  • Personity.ai – Personality as a Service – July, 2018

How-To Articles

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