LiveAgent – What You Need To Know Now (May 2022)

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What does LiveAgent do?

LiveAgent is a fully-featured Help Desk and live-chat software that helps you bring personalization to your customer interactions with an all-in-one help desk solution. LiveAgent boasts the fastest chat widget on the market and is the most reviewed and #1 rated live chat software for SMB in 2022. Join companies like BMW, Yamaha, Huawei, and Oxford University in providing world-class customer service.

LiveAgent harnesses the power of an omnichannel universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Personalize your communication by taking advantage of our customer segmentation, automation, built-in CRM, a powerful analytics package as well as our customer knowledge base. Discover over 175+ help desk features and 190+ integrations.

Start your free 14-day trial, no credit card is required.



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There are three paid packages, and a free version too.

Here are the packages:

  • 7 days ticket history – Each ticket can be viewed for a maximum of 7 days upon being received. After 7 days, the ticket will no longer be available.
  • 1 chat button
  • 1 phone number
  • 1 email address
  • Basic reports
  • Customer portal + forum
  • Customer Service

Everything in FREE, plus:

  • $15/user/month
  • Unlimited ticket history
  • Unlimited email addresses
  • Advanced reporting
  • Customer portal + forum
  • API + integrations
  • Rules and Time rules
  • Customer Service
  • White Glove Setup
Ticket + Chat

Everything in Growth, plus:

  • $29/user/month
  • Unlimited chat buttons
  • Feedback management
  • Real time visitors monitor
  • Proactive chat invitations
  • Chat satisfaction surveys
  • Social networks*
  • Time tracking*
  • Audit log*


Everything in Ticket+Chat, plus:

  • $49/user/month
  • Call center support – Create a fully functioning virtual call center complete with ACD, IVR, advanced callback options, and more.
  • Video call
  • IVR
  • Call routing and transfers
  • Hardware IP phone
  • Unlimited call recordings
  • All starred services from previous packages are free in this package

* Service is charged according to the price list, which you will find in the complete comparison of plans below

LiveAgent Pricing

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