What does LiveAgent do?
LiveAgent is a fully-featured Help Desk and live-chat software that helps you bring personalization to your customer interactions with an all-in-one help desk solution. LiveAgent boasts the fastest chat widget on the market and is the most reviewed and #1 rated live chat software for SMB in 2022. Join companies like BMW, Yamaha, Huawei, and Oxford University in providing world-class customer service.
LiveAgent harnesses the power of an omnichannel universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Personalize your communication by taking advantage of our customer segmentation, automation, built-in CRM, a powerful analytics package as well as our customer knowledge base. Discover over 175+ help desk features and 190+ integrations.
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Pricing
There are three paid packages, and a free version too.
Here are the packages:
Free
- 7 days ticket history – Each ticket can be viewed for a maximum of 7 days upon being received. After 7 days, the ticket will no longer be available.
- 1 chat button
- 1 phone number
- 1 email address
- Basic reports
- Customer portal + forum
- Customer Service
Ticket
Everything in FREE, plus:
- $15/user/month
- Unlimited ticket history
- Unlimited email addresses
- Advanced reporting
- Customer portal + forum
- API + integrations
- Rules and Time rules
- Customer Service
- White Glove Setup
Ticket + Chat
Everything in Growth, plus:
- $29/user/month
- Unlimited chat buttons
- Feedback management
- Real time visitors monitor
- Proactive chat invitations
- Chat satisfaction surveys
- Social networks*
- Time tracking*
- Audit log*
All-Inclusive
Everything in Ticket+Chat, plus:
- $49/user/month
- Call center support – Create a fully functioning virtual call center complete with ACD, IVR, advanced callback options, and more.
- Video call
- IVR
- Call routing and transfers
- Hardware IP phone
- Unlimited call recordings
- All starred services from previous packages are free in this package
* Service is charged according to the price list, which you will find in the complete comparison of plans below
