Help Scout – What You Need To Know Now (June 2022)

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What does Help Scout do?

Help Scout scales like any other help desk, but the customer experience feels personalized like email. Help Scout is ideal for companies of all sizes, and specifically companies with 11+ users. Help Scout’s clutter-free features keep teams of any size on the same page. With best-in-class reporting, integrated knowledge base, robust API and tons of integrations, and free iOS apps and Android apps to support customers on the go, Help Scout lets your team focus on what really matters: your customers.

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FAQs

What is Help Scout?

Help Scout scales like any other help desk, but the customer experience feels personalized like email. Help Scout is ideal for companies of all sizes, and specifically companies with 11+ users.

Where is Help Scout‘s Headquarters?

Boston, Massachusetts, United States

When was Help Scout Founded?

Help Scout was founded in 2011

Who is the CEO of Help Scout?

Nick Francis

Is Help Scout a Public or Private company?

Help Scout is a privately held company.

How much money has Help Scout raised?

Help Scout has raised $28M.

What integrations does Help Scout have?

Help Scout integrates with a large number of products, including CRMs like Salesforce, Hubspot, and Pipedrive.

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Pricing

There are three paid packages, and it also comes with a free trial.  The packages are:

Standard
  • $20/user/month
  • 2 Mailboxes, 1 Docs site – Additional Mailboxes are $10 each/month and Docs sites are $20 each/month
  • Up to 25 users
  • Live chat
  • In-app messaging
  • Beacon help widget
  • Custom reports​
  • Automated workflows
  • Customer properties​​
  • API and 50+ integrations
Plus

All Standard features, plus:

  • $35/user/month
  • 5 Mailboxes, 2 Docs sites – Additional Mailboxes are $10 each/month and Docs sites are $20 each/month
  • No user limit
  • Custom fields
  • Teams
  • Advanced permissions
  • Unlimited reporting history
  • Advanced API access​​
  • Salesforce, Jira, HubSpot apps
  • HIPAA compliance
  • Enterprise security – SAML authentication and IP restrictions
Company

All Plus features, plus:

  • $60/user/month
  • Unlimited Mailboxes
  • Unlimited Docs sites
  • No user limit
  • Enterprise security – SAML authentication and IP restrictions
  • HIPAA compliance
  • API rate limit increase​
  • Concierge onboarding service
  • Dedicated account manager

Help Scout Pricing

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