What does Help Scout do?

Help Scout scales like any other help desk, but the customer experience feels personalized like email. Help Scout is ideal for companies of all sizes, and specifically companies with 11+ users. Help Scout’s clutter-free features keep teams of any size on the same page. With best-in-class reporting, integrated knowledge base, robust API and tons of integrations, and free iOS apps and Android apps to support customers on the go, Help Scout lets your team focus on what really matters: your customers.

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Table Of Contents

1. What does Help Scout do?
2. FAQs
3. Latest Blog Content
4. Images
5. Pricing
   • Standard
   • Plus
   • Company

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FAQs

Latest Blog Content

• The 10 Best Shopify Customer Service Apps (Compared)
  by Jacinda Santora
  Do you need a Shopify customer service app to help you manage customer support requests? Find out which Shopify apps are the best in this guide.Read the full article
• How to Improve Ecommerce Customer Experience (11 Ways)
  by Jacinda Santora
  We’ll show you practical ways to improve the customer experience for your ecommerce store so you can get more repeat customers and word-of-mouth referrals.Read the full article
• The 10 Best Shopify Customer Service Apps (Compared)
  by Jacinda Santora
  Do you need a Shopify customer service app to help you manage customer support requests? Find out which Shopify apps are the best in this guide.Read the full article
• How to Improve Ecommerce Customer Experience (11 Ways)
  by Jacinda Santora
  We’ll show you practical ways to improve the customer experience for your ecommerce store so you can get more repeat customers and word-of-mouth referrals.Read the full article
• The 10 Best Shopify Customer Service Apps (Compared)
  by Jacinda Santora
  Do you need a Shopify customer service app to help you manage customer support requests? Find out which Shopify apps are the best in this guide.Read the full article
• How to Improve Ecommerce Customer Experience (11 Ways)
  by Jacinda Santora
  We’ll show you practical ways to improve the customer experience for your ecommerce store so you can get more repeat customers and word-of-mouth referrals.Read the full article
• The 10 Best Shopify Customer Service Apps (Compared)
  by Jacinda Santora
  Do you need a Shopify customer service app to help you manage customer support requests? Find out which Shopify apps are the best in this guide.Read the full article
• How to Improve Ecommerce Customer Experience (11 Ways)
  by Jacinda Santora
  We’ll show you practical ways to improve the customer experience for your ecommerce store so you can get more repeat customers and word-of-mouth referrals.Read the full article

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Pricing

There are three paid packages, and it also comes with a free trial.  The packages are:

Standard

• $20/user/month
• 2 Mailboxes, 1 Docs site – Additional Mailboxes are $10 each/month and Docs sites are $20 each/month
• Up to 25 users
• Live chat
• In-app messaging
• Beacon help widget
• Custom reports​
• Automated workflows
• Customer properties​​
• API and 50+ integrations

Plus

All Standard features, plus:

• $35/user/month
• 5 Mailboxes, 2 Docs sites – Additional Mailboxes are $10 each/month and Docs sites are $20 each/month
• No user limit
• Custom fields
• Teams
• Advanced permissions
• Unlimited reporting history
• Advanced API access​​
• Salesforce, Jira, HubSpot apps
• HIPAA compliance
• Enterprise security – SAML authentication and IP restrictions

Company

All Plus features, plus:

• $60/user/month
• Unlimited Mailboxes
• Unlimited Docs sites
• No user limit
• Enterprise security – SAML authentication and IP restrictions
• HIPAA compliance
• API rate limit increase​
• Concierge onboarding service
• Dedicated account manager