An Unbiased Look at Gong
What does Gong do?
Gong unlocks reality to help people and companies reach their full potential. The patented Gong Revenue Intelligence Platform™ empowers customer-facing teams to take advantage of their most valuable assets – customer interactions, which the Gong platform automatically captures and analyzes. Gong then delivers insights at scale, empowering revenue and go-to-market teams to determine the best actions for winning outcomes.
FAQs
Gong is a conversational intelligence platform.
Dozens of integrations include Hubspot, Salesforce, Slack, Zoom, Microsoft Teams, Close.io, ConnectAndSell, Crayon, e4enable, Outreach, LevelJump.
Technology, Financial Services, Food Service
Travel
Less than $50M
Less than 200
Latest Blog Content from Gong
Acquisitions
- September, 2020 – Vayo – Smart Document Search
- April, 2018 – ONDiGO – Mobile CRM
Certified Customer Feedback
We have reached out to existing users of every product included on our site. As we receive their feedback and confirm its accuracy of it, we will include it here.
Your Industry: SaaS
What do you use this product for?
Call coaching, pipeline/ deal reviews, adherence to new messaging/ positioning, market insights, customer reception, development of new hires and existing reps, peer to peer learning, etc.
Number of customer-facing teammates supported: 500
Number of people on your Enablement team: 12
What have you most enjoyed about working with this vendor and/or using their products?
The Gong team is amazing. They are there for any questions you may have and act as a true partner. They understand the importance of communicating ROI to Sr leadership and will work with you on Exec Business Reviews. They’re also very open to product improvements and feedback. For the right customers, they’re quick to get you on beta as well.
Where does the vendor, or their product, have the most room for improvement?
As much as I’ve loved my experience with this vendor (having worked very closely with them both for 3+ years while leading Enablement at two separate tech companies), the experience does very much depend on the CSM you are paired with. Consistency in customer experience could be worked on.
On a scale of 1-10, how likely are you to use this product again if the decision was completely up to you? 9
Your Industry: Software
What do you use this product for?
We use Gong as our revenue intelligence platform. Our AEs and SDRs use Gong to re-listen to their own calls. Our Team Leads, Managers, and Enablement use Gong to listen and score their team’s calls. We use Gong to identify which deals are at risk based on rep communication.
Our CS Team uses Gong to listen to the calls Sales had with their customers pre-close, and they listen to their own calls as a refresher.
Our Product Team uses Gong to listen to Sales and CS calls to hear what customers are saying about the product.
Number of customer-facing teammates supported: 65
Number of people on your Enablement team: 2
What have you most enjoyed about working with this vendor and/or using their products?
They have an incredible product. Gong is incredibly intuitive and extremely powerful. It has a huge impact in our ability to leverage the information we gain on customer-facing calls.
Where does the vendor, or their product, have the most room for improvement?
They don’t have much room for improvement. I’m having a hard time coming up with something significant that I wish was better.
On a scale of 1-10, how likely are you to use this product again if the decision was completely up to you? 10
Your Industry: HR Tech
What do you use this product for?
We use Gong for call listening and call reviews – managers and reps can score their calls, we can analyze data to improve individual and team wide performance, we also use snippets in call training and use it for onboarding new reps into the organization.
Number of customer-facing teammates supported: 130
Number of people on your Enablement team: 2
What have you most enjoyed about working with this vendor and/or using their products?
Always coming out with new functionality, great integrations.
Where does the vendor, or their product, have the most room for improvement?
Would love more in app tool tips to figure out new functionality when it is released.
On a scale of 1-10, how likely are you to use this product again if the decision was completely up to you? 10
Your Industry: Security
What do you use this product for?
Revenue and conversational intelligence. We use Gong to record, transcribe and analyze our account executives customer-facing and channel partner calls which Gong analyzes using AI technology to identify follow up action items (next steps), questions asked, keywords mentioned and other key points of interest which reps can use as a virtual assistant for note-taking so they can focus on the conversation and be in the presence. Sales managers use this tool for suggested coaching and reviewing rep calls on their own time. Product marketing and supporting teams use Gongs conversational intelligence to pull trends from the voice of the customer such as feature updates, common concerns, and more.
Number of customer-facing teammates supported: 200
Number of people on your Enablement team: 8
What have you most enjoyed about working with this vendor and/or using their products?
Gong account management, implementation, and customer success teams are a pleasure to work with! The company has thought out implementation and best practices in a clear and methodical manner. Everything from having best practices for rolling out a pilot project, how to create a champions group, creating playbooks, and more, they have helpful and clear FAQs/Job aids, live or on-demand training sessions, a community forum page, and many other resources to suit your learning and engagement style. How the account management team strives to make a mutual success plan by helping with implementation and roll-out, set up a consistent cadence to make sure both parties (gong and customer) are on track to meet key performance metrics outlined in the planning process and go above and beyond to make sure they are supporting their customers to identify the “art of the possible” Ex) Setting up external collaboration meetings with other customers, bringing in internal stakeholders such as data scientists to strategically help make sense of the data. I could probably write a novel here but in summary, Gong does a great job at making the rollout and constant development of their tool easy and tailored to the needs of their customers.
Where does the vendor, or their product, have the most room for improvement?
Gong can improve with the flexibility of their permission profiles – Their platform is set up in a way where basically everyone has access or no one has access. There is limited flexibility with how companies can set up who sees what data in the platform which can cause issues for highly regulated industries or companies that have different data policies based on location such as GDPR.
On a scale of 1-10, how likely are you to use this product again if the decision was completely up to you? 10