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What does Gainsight do?

Gainsight’s innovative customer-centric technology is driving the future of customer success. The company’s Customer Cloud offers a powerful set of solutions focused on customer success, product experience, revenue optimization, customer experience, and customer data, that together enable businesses to put the customer at the center of everything they do. Companies that use Gainsight grow net retention by up to 33 percent.

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Latest Blog Content from Gainsight

• Three Strategies to Scale CS That Are More Effective Than “Do More With Less”
  December 5, 2022 by Gainsight Team
  As the economy enters a downturn, organizations are being forced to become as efficient as possible. This is especially true in the SaaS market, where the “growth at all costs” mindset is no longer an option to scale a business. As CEOs and investors look to focus their budgets on areas that will drive the […]
• Are Product Managers Chief Executives of Their Product? It Depends
  December 2, 2022 by Karl Rumelhart
  This article was originally published in CIO.  It’s said that every company is now, at least partly, a software company, which is undoubtedly changing the IT landscape. As a result, Product Managers (PMs) have more opportunities and are more important than ever. Yet it’s often wondered, by everyone from the Chief Information Officer to the […]
• The Ultimate Guide to Becoming a Customer Success Leader
  December 1, 2022 by Gainsight Team
  Customer Success (CS) leadership roles can be hard to define. If you interviewed 100 SaaS CEOs about what’s in and out of scope for a Chief Customer Officer (CCO), chances are you’d get 200 answers. As an emergent position in a highly competitive industry, jumping into a leadership role can be intimidating. Thankfully, there are […]
• How to Create Healthy, Sustainable Growth for Your Early-Stage SaaS Businesses
  November 29, 2022 by Scott Salkin
  This article was originally published in Entrepreneur.  Good news seems to be a scarce commodity for most SaaS companies these days. Publicly traded stalwarts have seen their share prices plummet significantly from where they were a year ago. The tech-heavy Nasdaq is down more than 30% already this year. High-growth startups are seeing their funding and valuations dip as profitability replaces […]
• Fired Up! Our Favorite Moments From Pulse Europe 2022
  November 23, 2022 by Remco de Vries
  With Pulse Europe 2022 in the rearview mirror (we can’t believe it either!), it’s time to reflect on our top moments from the conference. Robin van Lieshout, founder of inSided, and I are already reminiscing about customer conversations and micro piglets, digital-led strategy and Dutch clogs. London’s weather held up and despite the Tube strikes, […]
• Making Your CS Tech Stack a Critical Building Block in Revenue Growth
  November 22, 2022 by Gainsight Team
  There is increased pressure on tech buyers to make sure there is a clear need, quick value, and obvious ROI for any software purchase. This pressure is true if you’re in Marketing or Sales, but even more so if you’re in Customer Success. There are a lot of reasons buying CS technology has unique considerations. […]
• Three Business Efficiency Metrics Every Product Manager Must Know
  November 21, 2022 by Karl Rumelhart
  This article was originally published in Fast Company. Interest rates are soaring. Currency pressure is mounting. A recession may be looming. These macroeconomic headwinds are hard enough to deal with on their own. But if you’re a fast-growing product company—for which the traditional playbook is to grow at all costs—then times are doubly difficult. As […]
• Your Top 10 from Pulse Europe 2022
  November 18, 2022 by Gainsight Team
  Sadly, Pulse Europe 2022 has concluded, but that doesn’t mean we can’t reminisce on our and your favorite moments. Take a look at some of the special shoutouts on social media from this year’s exciting event. 1. Marija Skobe-Pilley, Customer Success Leader EMEA, ClickUp  2. Danielle Auerbach, RVP of Customer Success, Wunderkind 3. Anita Beck, […]

Gainsight Competitors and Alternatives (Trusted and Participating)

Acquisitions

• inSided – Customer Self Service – January 2022
• Aptrinsic – Product Experience Platform – October 2018

Customer Feedback

This feedback has come in from reviewers that we have not connected with to confirm the accuracy of their feedback.  However, all voices are important so consider this feedback but remember again that it has not been certified by Trust Enablement.