An Unbiased Look at Gainsight

What does Gainsight do?

Gainsight’s innovative customer-centric technology is driving the future of customer success. The company’s Customer Cloud offers a powerful set of solutions focused on customer success, product experience, revenue optimization, customer experience, and customer data, that together enable businesses to put the customer at the center of everything they do. Companies that use Gainsight grow net retention by up to 33 percent.

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Gainsight FAQs

What is Gainsight?

This product is a Customer Success platform.

What integrations does Gainsight have?

Integrations: Salesforce, SAP, Microsoft Dynamics, Hubspot, Pipedrive, Zoho, Gong, Google, Outlook, Google Analytics, Einstein Analytics, Segment, Tableau, Zendesk, Salesforce Service Cloud, Freshdesk, Zapier, Software AG, Workato, Celigo

Who is the CEO of Gainsight?

Nick Mehta

What are the Primary Verticals Supported by Gainsight?

Technology, Healthcare, Financial Services

What are the secondary verticals supported by Gainsight?

Education, Real Estate, Telecommunications

What is the average size of Gainsight customers in terms of revenue?

Less than $50M in annual revenue

What is the average size of Gainsight customers in terms of headcount?

Less than 200

Latest Blog Content from Gainsight

  • by Scott Salkin
    This article was originally published in CXBuzz. Customer Experience (CE) is an essential component for any modern organization focused on accelerating growth and delivering amazing outcomes for its customers. For today’s CEO, that means you better be up to speed on the CE lingo and terminology that’s now de facto from the field to the […]
  • by Gainsight Team
    It is increasingly apparent that having a CS Ops team and leader is becoming a necessity. Why? Customer success (CS) is evolving and moving outside the box it once inhabited. It affects so many parts of business because it is not exclusively about customer success or customer experience (CX) anymore. It’s about product-led growth. It’s […]
  • by Gainsight Team
    Foreword In the tech industry, competition is driving the adoption of a new growth model. Increasing investments make it easier than ever to launch a new business, but the proliferation of new products in the market means it has never been more challenging to achieve growth. A traditional model based on the marketing and sales […]
  • by Mickey Alon
    This post originally appeared in Saas Industry.  It’s been a rough year for SaaS brands: in the past five months, publicly traded cloud companies have slumped by $1.1 trillion, shedding 40% of their value. Venture funding for SaaS startups is down 38% — better than other tech sectors- but a sign that investors are now thinking long and […]
  • by Nick Mehta
    The paranoid CEO in me has been feeling better since last week’s survey results on what investors thought of the SaaS valuation collapse. Still, I wanted a more complete picture of SaaS’s trajectory in the economic downturn. Private Equity and Venture Capital firms may be aligned on priorities, but what about CEOs? Are there meaningful […]
  • by Shannon Sawyer
    This blog is part of Gainsight’s celebration of Pride month and all the LGBT+ members of our community. Growing up in a small town about 30 miles West of Chicago, almost everyone looked like me: white and straight. While I dabbled in rebellious acts, mostly I conformed to the social norms of the time: grunge-loving, […]
  • by Evan Williams
    There is a saying: “you only have one opportunity to make a first impression.” The same is true for your relationship with your customers. Of all of the moments of truth along your customer journey, the onboarding process might be the most impactful on customers’ long-term success. Customers that have an excellent onboarding experience are […]
  • by Gainsight Team
    Whether they eat it in an expensive restaurant, at a lunchtime food court, or in a grocery store parking lot, people love sushi. This Japanese specialty has become standard fare in the United States and many other countries around the globe—but it wasn’t always so. What started off in the 1960s as an exotic novelty […]

Gainsight Competitors and Alternatives (Trusted and Participating)

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Acquisitions

  • inSided – Customer Self Service – January 2022
  • Aptrinsic – Product Experience Platform – October 2018

Customer Feedback

This feedback has come in from reviewers that we have not connected with to confirm the accuracy of their feedback.  However, all voices are important so consider this feedback but remember again that it has not been certified by Trust Enablement.

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