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What does ClientSuccess do?

ClientSuccess is revolutionizing the way SaaS companies manage, retain, and grow their existing customer base. We deliver a holistic, personal approach to managing success throughout the customer lifecycle. Our true Customer Success Management Platform™ provides actionable insights, rich customer analytics, and best practices to reduce churn, increase revenue, and maximize the lifetime value of the customer.

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Latest Blog Content

• How Successful CSMs Build Strong Rapports With Customers  
  June 29, 2022 by Jessie Warner
  As a CSM, you know first-hand that working with customers involves more than answering their questions, guiding them through onboarding and product implementations, and ensuring their ongoing satisfaction with your organization. It’s also about the little things: the openness a… The post How Successful CSMs Build Strong Rapports With Customers   appeared first on ClientSuccess.
• Tried and True Recipe for Retaining Customers and Building Loyalty
  June 22, 2022 by Jessie Warner
  As any CSM has been told – and has realized – many times, no two customer experiences are the same. Every customer has unique goals and is looking to a vendor organization to help solve a problem or two. Surely,… The post Tried and True Recipe for Retaining Customers and Building Loyalty appeared first on […]
• 4 Customer Success Books You Need to Read!
  June 15, 2022 by Jessie Warner
  As any customer success professional knows, learning and growing in your profession never really ends. The world of SaaS vendors is constantly changing, and keeping up with the new trends, strategies, and ideas isn’t always easy. No matter what industry… The post 4 Customer Success Books You Need to Read! appeared first on ClientSuccess.
• Top 3 Tips to Prevent Customer Churn
  June 8, 2022 by Jessie Warner
  As a modern customer success professional, you probably read all the books on delivering incredible customer experiences, follow all the thought leaders on LinkedIn who share tips and tricks on daily customer engagement, and check your favorite blogs regularly to… The post Top 3 Tips to Prevent Customer Churn appeared first on ClientSuccess.
• CSM Top Tips to Prevent Customer Churn 
  June 1, 2022 by Jessie Warner
  Modern CSMs – especially those working in a SaaS-based organization – are often responsible for more than what makes it into the job description. It is more than just working through an implementation or onboarding plan, providing ongoing support to… The post CSM Top Tips to Prevent Customer Churn  appeared first on ClientSuccess.
• What Qualifies As a GOOD Net Promoter Score (NPS)?
  May 24, 2022 by Jessie Warner
  As a customer success professional, you’ve likely heard many times about the Net Promotor Score (NPS). This all-encompassing customer success metric is probably foundational to your customer success strategy and your team’s decisions to ensure your customers are happy, well-managed,… The post What Qualifies As a GOOD Net Promoter Score (NPS)? appeared first on ClientSuccess.
• Net Promoter Score (NPS) Benchmarks for Customer Success Professionals
  May 17, 2022 by Jessie Warner
  Whether you are brand new to the customer success scene or have been a customer success professional for years, one metric of success has been on your radar since day one: Net Promoter Score. NPS is a great way to… The post Net Promoter Score (NPS) Benchmarks for Customer Success Professionals appeared first on ClientSuccess.
• How to Calculate: Customer Lifetime Value Formula (CLV)
  May 10, 2022 by Jessie Warner
  When a new customer joins your book of business, there are some things that are known right out of the gate. The ‘sale’ of a new customer – aka the monetary amount of the contract – is often looked at… The post How to Calculate: Customer Lifetime Value Formula (CLV) appeared first on ClientSuccess.

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