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What does ClientSuccess do?

ClientSuccess is revolutionizing the way SaaS companies manage, retain, and grow their existing customer base. We deliver a holistic, personal approach to managing success throughout the customer lifecycle. Our true Customer Success Management Platform™ provides actionable insights, rich customer analytics, and best practices to reduce churn, increase revenue, and maximize the lifetime value of the customer.

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Latest Blog Content

• Tips for Setting Up Your Customer Advisory Board (CAB)
  December 5, 2022 by Jessie Warner
  What is a Customer Advisory Board (CAB)? A Customer Advisory Board (CAB) is a powerful tool for SaaS companies to maximize customer success. It helps drive better relationships between customers and the company, ensure customer satisfaction, and increase loyalty. Here… The post Tips for Setting Up Your Customer Advisory Board (CAB) appeared first on ClientSuccess.
• 5 Essential Skills CSMs Need to Succeed
  November 29, 2022 by Jessie Warner
  For customer success managers in the SaaS industry, it’s never been harder to stay ahead of the competition. By combining a friendly attitude with knowledge and technical understanding, CSMs can become experts at addressing customers’ questions and challenges – no… The post 5 Essential Skills CSMs Need to Succeed appeared first on ClientSuccess.
• 5 Key Customer Success-Centered Strategies Marketers Need for Driving Growth
  November 22, 2022 by Jessie Warner
  As a marketing professional, you understand the importance of customer success in driving business growth. And with the rise of customers in control, it has never been more important for marketers to focus on strategies that create and nurture successful… The post 5 Key Customer Success-Centered Strategies Marketers Need for Driving Growth appeared first on […]
• How Do I Make Customer Success More Personal?
  November 15, 2022 by Jessie Warner
  Customer success managers have their work cut out for them when it comes to retaining and growing customers. It takes a lot of hard work to draw customers into your company in the first place, so you must work to… The post How Do I Make Customer Success More Personal? appeared first on ClientSuccess.
• 3 Customer Success Operations Considerations
  November 9, 2022 by Jessie Warner
  For many in the SaaS world, operations roles are not a new concept. High-performance sales and marketing teams have relied on operations resources for years to streamline operations, optimize workflows, and ensure efficient processes. While some customer success departments may… The post 3 Customer Success Operations Considerations appeared first on ClientSuccess.
• Ready to Boost Customer Retention? 3 Tips That Can Help! 
  November 2, 2022 by Jessie Warner
  Over the years, customer success manager roles have expanded to include many different responsibilities. Bridging the gap between customers and a product team is critical, from managing customer implementations to ongoing account maintenance. But customer satisfaction is another side to… The post Ready to Boost Customer Retention? 3 Tips That Can Help!  appeared first on […]
• CSMs: How to Host a Successful Customer Account Review
  October 25, 2022 by Jessie Warner
  As the role of a Customer Success Manager has become more and more essential to the ongoing growth and success of both customers and overall organizations, the ongoing responsibilities of CSMs have also evolved. In addition to managing the day-to-day… The post CSMs: How to Host a Successful Customer Account Review appeared first on ClientSuccess.
• Big Customer Conversation? Here’s How CSMs Can NAIL a Strategic Meeting
  October 18, 2022 by Jessie Warner
  As the importance of customer success – and the role of customer success managers – has grown over the past few years, more and more responsibility is falling into the laps of CSMs. Managing customer accounts is no longer contained… The post Big Customer Conversation? Here’s How CSMs Can NAIL a Strategic Meeting appeared first […]

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