ChurnZero – What You Need To Know Now (May 2022)

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What does ChurnZero do?

ChurnZero’s real-time customer success platform helps subscription businesses fight customer churn. Our platform is uniquely designed to integrate with CRM systems and tightly into an application or service. In doing so, ChurnZero (1) helps businesses understand how their customers use their product, (2) assesses their health and their likelihood to renew, and (3) gives the business the means to automate and personalize the customer experience through timely and relevant touchpoints, including in-app content.

ChurnZero customers find instant ROI as their customer success managers are immediately more productive and better informed and their customers are getting better just-in-time service from the automated playbooks.



What is ChurnZero?

This product is a Customer Success platform.

Where is ChurnZero’s Headquarters?

Washington, District of Columbia, United States

When was ChurnZero Founded?

ChurnZero was founded in 2015.

Who is the CEO of ChurnZero?

You Tsang

Is ChurnZero a Public or Private company?

ChurnZero is a private company.

How much money has ChurnZero raised?

ChurnZero has raised $34.5M.

What integrations does ChurnZero have?

ChurnZero has many integrations, including Hubspot, Salesforce, Microsoft Dynamics, Microsoft Outlook, Gmail

What are the Primary Verticals Supported by ChurnZero?

High Technology, Human Resources, Financial Services

What are the secondary verticals supported by ChurnZero?


What is the average size of ChurnZero customers in terms of revenue?

Less than $10M in annual revenue

What is the average size of ChurnZero customers in terms of headcount?

Less than 50.

Latest Blog Content

  • by Emily Nesterick
    What does CS operations do that a CS team doesn’t do already? It’s a common question among leaders, executives, and CS professionals. Like many specialized roles, the boundaries of CS ops aren’t always black and white. Get comfortable embracing this gray space, because CS ops is what separates the good from the great—or in finance’s […]
  • by Emily Nesterick
    2022 continues to be a grave reminder that change is constant. With the “great resignation,” fluctuations of the public and private markets, and the omnipresent pandemic, we find ourselves continuously, and quickly, adapting to the shifting landscape. What does this mean for B2B SaaS businesses? How do you stack up against your peers? In our […]
  • by Chris Pilbeam
    C-level appointments will accelerate customer-centric innovation and partnership from the top down as ChurnZero scales. WASHINGTON, June 23, 2022 /PRNewswire/: ChurnZero, a leading Customer Success company, has hired seasoned technology professional Allison Tiscornia as its chief customer officer (CCO), effective immediately. Abby Hammer, a founding member of the company who has served as both ChurnZero’s chief customer […]
  • by Emily Nesterick
    You may have heard of sales enablement, but Customer Success enablement might be a new term for you. Although it’s an important concept and role in the Customer Success space, it hasn’t quite gained the traction it needs to be in the spotlight. That’s why we’ve put together this guide to not only define Customer […]
  • by Emily Nesterick
    Onboarding sets the tone for a customer’s entire lifecycle. It is here, that the seeds of renewal are sown. Every onboarding task, meeting, communication, and training must serve a single purpose—and that is to get the customer to realize value. But how do you know if your onboarding tactics are working? How do you know […]
  • by Emily Nesterick
    This is a guest blog contributed by Stephanie Neale, CEO of Blind Zebra, a sales and client success training company for B2B pros. It’s a Tuesday morning. You’ve grabbed your coffee and opened your inbox. The first subject line you see is “Cancellation.” It’s from one of your top accounts. [Cue the shoulder slump and […]
  • by Morgan Carson
    Implementing a Customer Success platform is a momentous occasion—the mark of a new beginning and growth. But it can also be an intimidating undertaking, especially for first-time buyers. You must take inventory of all your data points and sources, get your operations in order, and corral internal stakeholders for support. There are many moving parts […]
  • by You Mon Tsang
    Customer Success data makes your whole business tick, not just your CS team. Can your CS platform give them the right data, right now? The post Let’s share data, not software logins. appeared first on ChurnZero.

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