ChurnZero – What You Need To Know Now (May 2022)

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What does ChurnZero do?

ChurnZero’s real-time customer success platform helps subscription businesses fight customer churn. Our platform is uniquely designed to integrate with CRM systems and tightly into an application or service. In doing so, ChurnZero (1) helps businesses understand how their customers use their product, (2) assesses their health and their likelihood to renew, and (3) gives the business the means to automate and personalize the customer experience through timely and relevant touchpoints, including in-app content.

ChurnZero customers find instant ROI as their customer success managers are immediately more productive and better informed and their customers are getting better just-in-time service from the automated playbooks.



What is ChurnZero?

This product is a Customer Success platform.

Where is ChurnZero’s Headquarters?

Washington, District of Columbia, United States

When was ChurnZero Founded?

ChurnZero was founded in 2015.

Who is the CEO of ChurnZero?

You Tsang

Is ChurnZero a Public or Private company?

ChurnZero is a private company.

How much money has ChurnZero raised?

ChurnZero has raised $34.5M.

What integrations does ChurnZero have?

ChurnZero has many integrations, including Hubspot, Salesforce, Microsoft Dynamics, Microsoft Outlook, Gmail

What are the Primary Verticals Supported by ChurnZero?

High Technology, Human Resources, Financial Services

What are the secondary verticals supported by ChurnZero?


What is the average size of ChurnZero customers in terms of revenue?

Less than $10M in annual revenue

What is the average size of ChurnZero customers in terms of headcount?

Less than 50.

Latest Blog Content

  • by Emily Nesterick
    Does your Customer Success team have the right structure, workload, and engagement model to hit its goals? If (nearly) missed targets are becoming the norm, it might be time for you to dust off and revamp your customer segmentation strategy. Re-segmenting your customer base is a natural evolution of your company, product, and team’s growth. […]
  • by Emily Nesterick
    This is a guest article by Michael Su, senior consultant of Customer Success, The Success League. Customer Success is still a young field and a new concept for many companies. When I ventured out to build my first Customer Success department at a tech software company, my leadership team thought I was nuts. At the […]
  • by Emily Nesterick
    This is a guest article by Stephanie Neale, CEO, Blind Zebra, a sales and client success training company for B2B pros. The holiday season is filled with indulgent food, joyful family time, and cheerful decorations. It truly is the most wonderful time of the year. Except when it comes to customer engagement. There are five […]
  • by Emily Nesterick
    As a Customer Success leader, do you find yourself watering down your budgetary requests? It can be intimidating to ask for what you need, especially in the face of a recession. You might worry about coming off as demanding, or incompetent at making do with what you already have. And yet, downplaying your team’s needs […]
  • by Chris Pilbeam
    Customer Success is gaining ground, influence, and budget within organizations. Nearly two-thirds of CS teams added new members this year. However, CS departments remain underfunded, especially when it comes to their tech stack. These are just some of the findings in this year’s Customer Success Leadership Study, ChurnZero’s third annual report on the top trends […]
  • by Emily Nesterick
    With sweeping layoffs, forecast misses, and budget cuts in the news, there’s one question running through the mind of every Customer Success leader right now: What can I do to prepare my department for the impacts of the economic downturn? To get a CEO’s perspective on the matter, ChurnZero’s You Mon Tsang joined ESG for […]
  • by Emily Nesterick
    The results of the 2022 Customer Success Leadership Study, based on the perspectives and insights of more than 1,000 Customer Success leaders, are in. Here’s a sneak peek at what we learned. The good news is Customer Success teams are growing both in size and budget. The bad news is they’re not growing enough. Many […]
  • by You Mon Tsang
    This article was originally published on  Customers’ expectations are changing. Not in terms of how much they expect, because customer expectations have always been high—but in terms of what they expect. The defining measure of a great customer experience used to be a business’s ability to be there for its customers. Availability was enough […]

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