ChurnZero – What You Need To Know Now (May 2022)

What does ChurnZero do?

ChurnZero’s real-time customer success platform helps subscription businesses fight customer churn. Our platform is uniquely designed to integrate with CRM systems and tightly into an application or service. In doing so, ChurnZero (1) helps businesses understand how their customers use their product, (2) assesses their health and their likelihood to renew, and (3) gives the business the means to automate and personalize the customer experience through timely and relevant touchpoints, including in-app content.

ChurnZero customers find instant ROI as their customer success managers are immediately more productive and better informed and their customers are getting better just-in-time service from the automated playbooks.

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Latest Blog Content

• 9 Customer Success operations questions answered by experts
  July 1, 2022 by Emily Nesterick
  What does CS operations do that a CS team doesn’t do already? It’s a common question among leaders, executives, and CS professionals. Like many specialized roles, the boundaries of CS ops aren’t always black and white. Get comfortable embracing this gray space, because CS ops is what separates the good from the great—or in finance’s […]
• Q&A recap | 2022 SaaS retention benchmarks
  June 24, 2022 by Emily Nesterick
  2022 continues to be a grave reminder that change is constant. With the “great resignation,” fluctuations of the public and private markets, and the omnipresent pandemic, we find ourselves continuously, and quickly, adapting to the shifting landscape. What does this mean for B2B SaaS businesses? How do you stack up against your peers? In our […]
• ChurnZero appoints Allison Tiscornia as chief customer officer, promotes Abby Hammer to chief product officer
  June 23, 2022 by Chris Pilbeam
  C-level appointments will accelerate customer-centric innovation and partnership from the top down as ChurnZero scales. WASHINGTON, June 23, 2022 /PRNewswire/: ChurnZero, a leading Customer Success company, has hired seasoned technology professional Allison Tiscornia as its chief customer officer (CCO), effective immediately. Abby Hammer, a founding member of the company who has served as both ChurnZero’s chief customer […]
• What is Customer Success enablement?
  June 21, 2022 by Emily Nesterick
  You may have heard of sales enablement, but Customer Success enablement might be a new term for you. Although it’s an important concept and role in the Customer Success space, it hasn’t quite gained the traction it needs to be in the spotlight. That’s why we’ve put together this guide to not only define Customer […]
• How to set baseline SaaS onboarding metrics
  June 17, 2022 by Emily Nesterick
  Onboarding sets the tone for a customer’s entire lifecycle. It is here, that the seeds of renewal are sown. Every onboarding task, meeting, communication, and training must serve a single purpose—and that is to get the customer to realize value. But how do you know if your onboarding tactics are working? How do you know […]
• The three-step guide to creating a proactive at-risk customer strategy
  June 14, 2022 by Emily Nesterick
  This is a guest blog contributed by Stephanie Neale, CEO of Blind Zebra, a sales and client success training company for B2B pros. It’s a Tuesday morning. You’ve grabbed your coffee and opened your inbox. The first subject line you see is “Cancellation.” It’s from one of your top accounts. [Cue the shoulder slump and […]
• The five biggest Customer Success software implementation mistakes—and how to avoid them
  June 10, 2022 by Morgan Carson
  Implementing a Customer Success platform is a momentous occasion—the mark of a new beginning and growth. But it can also be an intimidating undertaking, especially for first-time buyers. You must take inventory of all your data points and sources, get your operations in order, and corral internal stakeholders for support. There are many moving parts […]
• Let’s share data, not software logins.
  June 8, 2022 by You Mon Tsang
  Customer Success data makes your whole business tick, not just your CS team. Can your CS platform give them the right data, right now? The post Let’s share data, not software logins. appeared first on ChurnZero.

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